The Nordstrom Way to Customer Service Excellence: A...

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The Nordstrom Way to Customer Service...

The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization

Name: The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
ISBN: 9780471724209

Robert Spector

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we purchased this book for everyone in our office - in hopes that each person would gain one tidbit of information to better serve our customers. it sparked a great conversation and opened up several areas that we could improve on. it helped our staff feel like a part of the decision making process because it wasn't us...the owners.... telling them that there was a need for improvement. plus - i keep hearing the staff discuss the book - so i think it was a great activity for everyone to read.

Категории:

Business & Economics - Industries

Год:

2005

Издание:

Издательство:

Wiley

Язык:

english

Страницы:

289

ISBN 10: